Privacy Policy

Information We Collect

We collect information you provide directly to us when you create an account, fill out a form, communicate with us, or otherwise interact with our platform. This may include:

• Your name, email address, and company name
• Billing information and payment details (processed securely by our payment partners)
• Account credentials and authentication data
• Communications you send to us, including support requests and feedback
• Profile information and preferences you choose to provide

We also automatically collect certain information when you use our platform, including usage data, device information, IP addresses, browser type, and analytics data about how you interact with our services.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our platform, as well as to communicate with you. Specifically, we use your information to:

• Deliver and maintain our platform, including troubleshooting and customer support
• Process transactions and manage your account
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our platform
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations and enforce our terms of service

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who perform services on our behalf, such as cloud hosting, payment processing, and analytics
• To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• To enforce our Terms of Service, including investigating potential violations
• To detect, prevent, or otherwise address fraud, security, or technical issues
• In connection with a merger, acquisition, or sale of all or a portion of our assets

Data Security

We implement industry-standard technical and organizational security measures to protect your personal information. These include encryption at rest and in transit, regular security audits, access controls, and employee training on data protection practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to object to or restrict processing of your data
• The right to data portability
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at privacy@novaforge.com. We will respond to your request within 30 days as required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our platform, and improve our services. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@novaforge.com
Address: 548 Market Street, Suite 42100, San Francisco, CA 94104